Amazon.co.uk Review
Six Sigma is a data-driven management system with near-perfect
performance objectives that has been employed to notable acclaim
at leading corporations like General Electric. Its name is derived
from the eye-catching statistical target of operating with no more
than 3.4 defects per one million chances, but Peter Pande, Robert
Neuman and Roland Cavanagh--associates in a firm providing Six
Sigma implementation, training and management development
services--contend its principles can be applied in businesses of
all types to routinely reduce costs, improve productivity,
increase market share, and achieve other positive results. The
Six Sigma Way is their comprehensive self-help guide to
adapting and using the system under various conditions. Its first
two parts cover fundamentals and provide specific suggestions for
aligning the process with individual needs and goals. (These
include sections on balancing potential costs and benefits,
clarifying objectives, and defining timeframes.) The final part,
which comprises more than half the book, focuses on implementation
through a detailed yet flexible five-step "roadmap" tied
to a company's core processes, key customers, current
performances, "high-potential improvement
opportunities", and future practices. While the procedure is
quite complex, diligent managers should be able to bring at least
basic components to their organizations with the tools and
techniques provided. --Howard Rothman, Amazon.com
Synopsis
This is an overview of the Six Sigma programme, decribing the core
elements, and how it can be applied to improve companies'
performances. The system is used for improving the quality of
organizational processes, and there are case studies of its
application.
From the Back Cover
An implementation blueprint for SIX SIGMA!
"The Six Sigma Way demystifies Six Sigma with a
real-world 'how-to 'guide. A good investment for any business
planning to launch Six Sigma."
John Biedry, VP Quality & Compliance, Sears Home
Services.
Cost reduction...productivity improvement...customer
retention...these are the promises of the Six Sigma quality
management system. The Six Sigma Way reveals how GE,
Motorola, and numerous other companies are successfully using Six
Sigma to fine-tune products and processes, improve performance,
and increase profits. Now you can read the roadmap for
implementing Six Sigma in your manufacturing or service
organization.
The authorswho have worked with some of the most visible
Six Sigma companies including GEprovide step-by-step guidance
and practical implementation guidelines. Whether your goal is to
fix a process problem or implement Six Sigma company-wide, The
Six Sigma Way will help you develop an approach customized for
your company's needs and the challenges of the twenty-first
century business environment. The Six Sigma Way:
-Addresses the challenges and politics of launching, leading, and
training people for Six Sigma.
-Focuses on implementing the major steps and quality improvement
tools in the Six Sigma system.
-Features insights, comments, and examples from business leaders
and managers using Six Sigma in their organizations.
About the Author
Peter S. Pande is Founder and President of Pivotal Resources, an
international consulting firm providing Six Sigma implementation,
training, and management development services in industries from
financial services to high technology.
Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal
Resources. He is a noted speaker in business improvement methods
and Six Sigma.
Roland R. Cavanagh, P.E., is a professional engineer and
Pivotal Resources Consultant with Pivotal Resources. His areas of
expertise include process measurement and applied statistics,
business reorganization, and Six Sigma methods.
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