Book Description
Lavishly illustrated, it contains a systematic method encompassing
the fundamental principles of quality management. Demonstrates
that documentation lies at the core of quality management and
explains how to write these documents using its systematic method.
Scores of practical examples and detailed case studies provide a
template for using this technique on typical quality systems in
the U.S. and abroad.
Synopsis
In recent years, quality has gone to the top of the management
agenda. However, the quality revolution is not yet won - it is
threatened by unacceptably high costs in implementing systems.
These costs can be rationalized by adopting more systematic
approaches to the design of quality processes and systems. This
study presents a systematic method encompassing the basic
principles of quality management. It demonstrates that
documentation lies at the heart of quality management and shows
how to write documents using a systematic method. Illustrated with
practical examples and detailed case studies, it provides a
template for the use of typical quality systems both in Europe and
the USA.
From the Back Cover
Process Management to Quality Improvement The Way to Design,
Document and Re-engineer Business Systems Gary Born Process
Management to Quality Improvement is the first book to address
both business process design and quality management in a single
framework. Unlike most books in these fields, it provides
practical guidance, where the emphasis is on how to implement the
principles effectively and efficiently. This book provides a
complete approach to both areas and also links the two. For
practitioners of Business Process Re-engineering, it provides
step-by-step guidance on how to check for quality in their
radically redesigned processes. Quality management professionals
can learn how to express their approaches within a process
framework. The book provides guidance and summary process charts
for three popular management models, the ISO 9000 International
Quality Standard, the Malcolm Baldrige National Quality Award and
the European Quality Award. This book provides the answer for
managers and consultants who need to bridge the gap between
finding a systematic approach to quality and the wider needs of
the organization. Those needing to write procedures and
instructions and to document business processes will find the book
invaluable. It also provides a foundation for those studying
process modelling, quality management and business re-engineering.
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