Book Description
This comprehensive and successful Total Quality Management text
has developed a following amongst students, academics and
practitioners. It provides readers with an appreciation of the
concepts and principles of TQM and is a wide-ranging source of
reference for the many associated tools, techniques and systems.
For the third edition of this successful text, the author has
undertaken a complete revision based on feedback from users of the
previous two editions. There are new contributors and additional
chapters have been added to reflect recent developments in the
field. New material has been introduced on: * The role of
management in Total Quality Management * Policy deployment *
Sustaining TQM * Business Process Re-engineering *
Self-assessment, models, quality awards. In addition, some of the
material has been re-ordered and changes have been made to the
terminology.
This text balances contributions from practitioners with those
from the academic community and can be used to gain an overview of
TQM as a whole, to find new ideas or angles on TQM, or to dip into
a particular subject, since each chapter also stands alone.
Synopsis
This comprehensive total quality management text aims to provide
readers with an appreciation of the concepts and principles of TQM
and is a wide-ranging source of reference for the many associated
tools, techniques and systems. For the third edition of this text,
the author has undertaken a complete revision based on feedback
from users of the previous two editions. There are new
contributors and additional chapters have been added to reflect
recent developments in the field. New material has been introduced
on: "The role of management in Total Quality
Management", "Policy deployment", "Sustaining
TQM", "Business Process Re-engineering",
"Self-assessment, models, quality awards". In addition,
some of the material has been re-ordered and changes have been
made to the terminology. This text balances contributions from
practitioners with those from the academic community and can be
used to gain an overview of TQM as a whole, to find new ideas or
angles on TQM, or to dip into a particular subject, since each
chapter also stands alone.
About the Author
Barrie G. Dale is United Utilities Professor of Total Quality
Management and Director of the UMIST Quality Management Centre,
Manchester. His past books for Blackwell include Managing Business
Improvement and Quality (and Ruth McQuater) and Total Quality and
Human Resources (plus Cary Cooper and Adrian Wilkinson).
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