Quality and Process Improvement, Fryman, 0766828727

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*From Book News, Inc.* A business management text that analyzes the interrelated concepts of quality and process improvement in both blue-collar and white-collar processes. After addressing basic concepts of measurement of data, the fundamentals of statistics, and processes, the work explains, in separate chapters, customers and customer requirements, process flowcharting, Pareto analysis and fishbone diagrams, variables and attributes controld charts, process capability and its indices, and design of experiments. The CD-ROM contains software that was written for application of the concepts addressed in the text.Book News, Inc.®, Portland, OR *Book Description* This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments (DOE), and more! The first part of the book establishes the building blocks upon which quality is based, discussing each in great detail while using everyday examples to link individual concepts to the world of quality and illustrate how they interface with one another. Once this foundation has been established, the second part of the book encourages readers to apply the techniques of quality systematically to achieve documented process improvement. Complex mathematical concepts are presented and explained at a level that is easy to understand, to help readers to gain a sound understanding of DOE, enabling them to determine the level settings for different factors and predict optimum level settings and expected outcome. *Book Info* Offers readers step by step approaches for achieving quality and process improvement through the use of many techniques. Complex mathematical concepts are presented and explained at a level that is easy to understand.

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